Who should I call?
Always call the office first. While many clients do have our cell numbers, if we are on a day off or on vacation we may not get right back to you. During business hours 8-5 Monday-Friday you will get Lizzy at the office. If it is after hours leave a message, and Lizzy will make sure that the appropriate vet is contacted. If you have an emergency call the office number 24/7 and you will be given emergency contact information.
When should I call?
Anytime! We find that most people ask this when there is something wrong but are hesitant to call it an emergency. Please call. We are more than happy to talk you through something that you can handle yourself and we will let you know if it sounds like you really need to have it seen.
How can I pay my bill?
We expect payment at time of service and accept cash or checks as well as Visa and MasterCard. We now also accept CareCredit and you can apply online if you are interested.
How far do you travel?
MEA is an ambulatory practice and it might surprise you how far we do go. View our service area or give us a call and ask.
When can I call to set up spring shots?
January 2nd, but really the answer is sooner is always better. For some barns their show season starts early and need to start shots in February, other barns may not need shots that early but call to set it up for April or May. It is true what they say about the early bird; in this case the early caller gets the vet on the spring day they want.
How much will it cost?
We are happy to give you an estimate on our different procedures to help you budget. A conversation with your vet about what your horse will be doing the following year will help determine what preventative work we recommend.
Do you work on other animals?
We primarily serve the equine community. If you have a dog or cat that needs its rabies vaccine we can help but we do not carry any other vaccines for dogs and cats. It is important that you have a relationship with your small animal vet in case of emergency. All the staff here at Maine Equine brings their smaller furry beasts to their small animal vets. We are happy to make some suggestions to you if you are interested.
Can we come to the office?
Yes you can! We are located in New Gloucester right off Route 231. We have a map in the Contact Us portion of the website. When you arrive you can park your trailer next to the telephone pole with the horse shoe. There is enough space at the end of the road for you to turn around. If you are unsure of where to go give us a call when you can safely do so and we can guide you in.